Shipping policy

 

Shipping Policy

Thank you for shopping with Elaraa by Navya. We are dedicated to providing you with a smooth and reliable shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

  • Orders are typically processed within 3 business days after payment is received, excluding weekends and holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods and Times

  • We offer standard shipping only. The shipping rates are fixed and will be displayed during the checkout process.
  • Estimated delivery times will vary based on your location. Typically, deliveries take approximately 3-7 business days after processing.
  • Once your order is shipped, you will receive a notification message from us containing the tracking code for your order.

3. International Shipping

  • At this time, we do not offer international shipping. We ship only within India to addresses provided during checkout.

4. Order Tracking

  • You will receive a tracking code from us via message once your order has been shipped. This code allows you to track the status of your shipment through the carrier's website.
  • If you have not received a tracking code within 7 business days after placing your order, please contact our customer support team at elaraabusiness@gmail.com.

5. Shipping Address

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If a package is returned to us due to an incorrect address or failure to collect from the carrier, the customer may be responsible for additional shipping charges to resend the package.

6. Shipping Delays

  • While we strive to meet estimated delivery times, please note that we are not responsible for delays caused by factors beyond our control, such as weather, carrier delays, or customs clearance processes.

7. Lost or Damaged Packages

  • We take care to securely package your orders. However, if your package is lost or damaged during transit, please contact us immediately at elaraabusiness@gmail.com so that we can assist you in filing a claim with the carrier.

8. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact us at elaraabusiness@gmail.com.

By placing an order with Elaraa by Navya, you agree to the terms outlined in this shipping policy. We strive to provide accurate and transparent information regarding shipping and delivery to ensure a positive shopping experience for our customers.

Last updated: 22nd July 2024